I forgot to add the promo code at checkout – what now? Unfortunately, once an order is placed, we cannot apply discounts or refund promo code amounts. Be sure to enter your promo code before completing your purchase. Related articles Where can I find your current promotions & offers I've got a promo code / gift card, how can I use it? Online Support How do I get Same Day Delivery? I have accidentally sent a non-GiftBox item back, what happens now?