Payment Options

• Can I purchase overseas or with a foreign card?
• What payment methods do you accept?

Placing an Order

• Order Placement Limits for Heavy Carts (WA)
• Order Placement Limits for Heavy Carts (VIC)
• Order Placement Limits for Heavy Carts (TAS)
• Order Placement Limits for Heavy Carts (SA)
• Order Placement Limits for Heavy Carts (QLD)
• Order Placement Limits for Heavy Carts (NT)
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Change or cancel my order

• Can I add or remove items from my order?
• Can I cancel my order?

Promotions

• I forgot to add the promo code at checkout – what now?
• Where can I find your current promotions & offers

Gift Cards & Store Credit

• How will I receive my gift card?
• How do I redeem my gift card?
• How can I check my gift card balance?
• What is the expiry for my gift card?
• I can't find my gift card, what do I do now?
• How will I receive my store credit?
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